SHIPPING: We ship USPS, UPS, FedEx, and even sometimes Greyhound. Please make sure that you have provided us with the correct address in your Etsy account prior to placing your order, as this is the address we will ship to. We cannot see changes made to your account after you place your order, so if you hit the buy button and realize your address is incorrect, please send us a message right away. Items that come back to us because of an incorrect address will either be refunded the cost of the item minus the shipping charge or we can send them out again as long as the buyer pays the additional shipping cost to resend the item(s).
LOCAL PICK-UP/DELIVERIES: We have also done some local deliveries. If you are in the Chicagoland area (and I mean that in the broadest sense. We regularly go to Joliet, Rockford, Milwaukee, WI, Hammond, IN, Madison, WI, and everywhere in between) and are interested in meeting us somewhere to get your item, please message us. Of course, if you are meeting us to pick up your item, we will waive the shipping.
SIGNATURE REQUIRED ON ORDERS OVER $100: On orders over $100 (including shipping), we ship signature required. If you know that you will not be home, please change your address to a work address or somewhere that you can sign for it.
TRACKING: We ship all packages with tracking. We will provide the buyer with a tracking number via an automated Etsy email once the item has shipped. If for some reason this email does not come through, just send us a message and we will send you the tracking number.
If the tracking information indicates the item was delivered and the buyer indicates the item was not received, the buyer will be asked to check with others who live at the same address and/or neighbors to determine if the package was picked up accidentally. The buyer may then need to contact USPS or the applicable shipping company to determine if the package was misdelivered. If the buyer still cannot find it after checking the above, the buyer will be advised to file a police report with his/her local police department and report the theft to the Postal Inspection Service. We will assist in this process in every way that we can since mail fraud is a federal offense.
UNCLAIMED PACKAGES: If the buyer is not home to receive their order, the USPS (or applicable shipping company) may leave a notice that the package needs to be picked up from their local facility or they may leave the package. If a notice is left and buyer does not pick up the package, it will be returned to us no sooner than 21 days and no later than 180 days. During that time, we will make 3 attempts to reach the buyer via the etsy convo system. If the package is returned to us and the buyer wants the item reshipped, the buyer will be responsible for the extra shipping charges before the item is reshipped. On packages that are returned to us with no communication from the buyer or are refused, we will issue a refund minus the shipping costs.
BUYERS OUTSIDE OF THE UNITED STATES: If you are outside of the United States, please know the customs policies for your country. Any VAT taxes, import taxes, import fees, tariffs and other fees/taxes are the responsibility of the buyer and may be collected on delivery, depending on the policies of your country. Occasionally items may be delayed in customs. We have no control over customs and are not responsible for any delays due to this. If an item is returned to us due to the buyers refusal to pay taxes or VAT, or if it is returned to us because the buyer refuses to provide their customs office or post office any required documentation, we will refund only cost of item and NOT shipping costs paid at the time of purchase &/or return shipping charged to us (the seller).