FAQs

Is your site secure?

Yes, our site is powered by Shopify.  Payments can either be made by credit card through Shopify's secure system or can be made through Paypal.

What forms of payment do you accept?

We accept all major credit cards as well as Paypal.  We also accept cash if you are meeting us to pick your item up.

When will you ship my items?

We package and ship all items 1-2 business days from when your order is placed.  If you need something in a hurry, please let us know.  You can either email us at info@chromaticwit.com or leave us a note in the box when you check out.

This item is a gift.  Can you leave out the receipt?  Can you write a note from me? Can you wrap the item in tissue paper?

Yes, we can do any/all of these things free of charge.  Just ask either as you are checking out or before.  You can either email us at info@chromaticwit.com or leave us a note in the box when you check out.

Do you have a newsletter or a blog?  Can I be added to your mailing list?

Yes, we would love to add you.  On the bottom of this page on the right side is a space to put your email address to sign up for our newsletter.  At the top of our home page is a link to our blog.

Will you pack my item carefully?

Yes, we always use plenty of packing materials and do our best to make sure the orders arrive safely. 

I'm looking for a specific vintage item.  Can you look for it and let me know if you get one?

Of course!  Just send us an email at info@chromaticwit.com and if we get one in, we will let you know.

What is your shipping policy?

We ship USPS, UPS, FedEx, and even sometimes Greyhound. Please make sure that you have provided us with the correct address when checking out, as this is the address we will ship to.

We have also done some local deliveries. If you are in the Chicagoland area (and I mean that in the broadest sense. We regularly go to Joliet, Rockford, Milwaukee, WI, Hammond, IN, Madison, WI, and everywhere in between) and are interested in meeting us somewhere to get your item, please message us. Of course, if you are meeting us to pick up your item, we will waive the shipping. 

On orders over $100 (including shipping), we ship signature required. If you know that you will not be home, please change your address to a work address or somewhere that you can sign for it. 

If you are outside of the
United States, please know the customs policies for your country. Any VAT taxes, import taxes, import fees, tariffs and other fees/taxes are the responsibility of the buyer and may be collected on delivery, depending on the policies of your country.

What is your return policy?

VINTAGE ITEMS AND DESCRIPTIONS: All of our items are vintage, so they are not usually in pristine condition. We take pride in describing our items as accurately as possible. Buyers are responsible for reading our full descriptions and examining all pictures carefully. If you have any questions regarding condition, etc., or if you would like additional photos, please message us before buying and we will be happy to help.

CANCELLATIONS: If you need to cancel your order, please contact us as soon as possible. We try to ship orders out as quickly as we can (usually within 1-2 days, but sometimes even the same day) and once the order has shipped, we cannot cancel it.

REFUNDS AND EXCHANGES: Items may be exchanged or refunded if we are notified within 14 days and the item is returned to us within 30 calendar days. Items must be in the condition you received them in. Original and return shipping costs are at the buyer's expense.

All items must be returned in the condition in which they were received before any refunds will be issued. We recommend that you include tracking and insurance on all returns as we cannot be responsible and no refund will be issued if your return is lost or damaged on it's way back to us.

DAMAGE: In the case of items damaged in transit to you, please contact us within 7 days of delivery. Do not throw away the item or the packaging. We will need information (usually photos and a signed form) to provide to the shipping carrier and/or the insurance company. We may also need the item returned depending on their requirements. We will then refund your money for the broken item.